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FAQ

Need help with your order or have a question about one of our products? Please get in touch with our support team via support@Faktorbeauty.com or call us:

Our customer support is available everyday 24/7. Average answer time: 1–2 business days.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 6–12 business days to arrive.

Why do you need my ID number?

We need this for customs and shipping verification in some countries.

Need help with your order?

Contact us anytime and our team will assist you.