At Faktor reviews, your satisfaction is our top priority. We’re confident you’ll love your purchase, but if something isn’t right, we’ll make it easy to return, exchange, or replace your item.
Easy Returns
You have 30 days from delivery to return your item. All returns must be unused, unopened, and in original packaging with safety seals intact.
Exchanges
Need a different product instead? We’re happy to exchange for an item of equal value, depending on availability. Exchanges follow the same guidelines as returns.
Eligibility Checklist
- Item is unused, unopened, and sealed
- Return is requested within 30 days of delivery
- Original proof of purchase is provided
- Packaging and accessories (if any) are included
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll arrange a replacement or refund at no extra cost to you. Please provide photos for faster processing.
Return Shipping
We’ll take care of the return shipping costs for you. If your item needs to be returned or exchanged, our team will provide you with a prepaid shipping label — no extra charge, no hassle.
Refunds
Once your return is received and inspected, we’ll send you a confirmation email. Approved refunds will be issued to your original payment method within 5–7 business days. Shipping fees are non-refundable.
Non-Returnable Items
- Opened or used skincare products
- Final sale or promotional items
- Gift cards or digital downloads
Gifts
If you received an item as a gift and wish to return it, we can issue a store credit for the value of your return, once the product is received and verified.
