EVERY PRODUCT IS BACKED BY REAL BUYERS WHO ALREADY TESTED IT.
Once your order has shipped, you’ll receive an email with tracking details. You can also track your order anytime through your Faktor Beauty account.
Delivery typically takes 7–12 business days depending on your location. International shipping may take longer due to customs.
Yes! We ship to many countries around the world. International shipping rates and delivery times will be calculated at checkout.
Please contact us within 12 hours of placing your order at support@faktor.com. We’ll do our best to assist you.
We accept returns of unopened and unused items within 30 days of delivery. For more details, visit our Return & Refund Policy page or email our support team.
Please contact us with a photo and your order number within 7 days of receiving the item. We’ll send a replacement or issue a refund.
Yes! All Faktor Beauty products are cruelty-free, tested for safety, and made without harsh or harmful chemicals.
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure options. All transactions are encrypted.
We fulfill from regional partner warehouses (U.S. and international) based on stock and destination. Your tracking page will show the shipping origin. Orders with multiple items may arrive in separate packages.
International orders may be subject to local taxes or duties collected by your customs office upon arrival. These fees aren’t included at checkout unless stated. Any customs delays are outside our control.
We run free-shipping promos and thresholds that can vary by country and season. Check the site banner or cart for the current offer. Discount codes typically don’t apply to shipping unless specified.
Carriers can take 24–72 hours to scan updates, and some scans may be skipped. If you see no movement for 7 business days, contact us with your order number and we’ll investigate with the carrier.
Yes—look out for limited-time codes on site and via our newsletter. We also offer curated bundles for better value. Follow us on social to catch new drops and sales first.
Sign up for our newsletter for updates, promotions, and tips. Follow us on social media to stay connected.
Email support@faktor.com or use our contact form. We typically respond within 24 hours.